From: PRINCE MALIK <[email-masked]>
To: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
Date: Sat, 9 Jan 2021 22:54:20 -0700 (MST)

Hi Team, 

Ticket-1970487 

Problem Statement: Late refund (Cancelled RMA ) 

Order Date: Dec 31 , 2020 
Order ID: [ callto:6259736387 | 6259736387 ] 
RMA : [ callto:1000404267 | 1000404267 ] 
Tracking ID: 46398318186 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince