Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:42:21 +0000

Hi Saeedurrahman Choudhary,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Good morning.</div>
<div dir="auto">Hope this email finds you well.</div>
<div dir="auto">I'm very glad and obliged to you that you followed up on my request and credited the amount of my return to my account.</div>
<div dir="auto">I will continue shopping with your online store and I'm really thankful to you.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 4 Jan 2021 at 9:18 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1896173</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1896173<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Saeedurrahman Choudhary : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mushahid,<br><br><img id="m_5225217605696314430cursor" width="0" height="0" rel="cursor">
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<div dir="ltr">
<div dir="ltr">We truly apologize for the inconvenience,</div>
<div><br></div>
<div dir="ltr">With reference to the order no #9621292884 we  would like to inform you that we have processed the refund of amount (AED 36) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:</div>
<div> </div>
<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
<div><br></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div></div></div>
<div></div>
<div><br></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1896173