Subject: Ticket Assigned - Ticket # 187921 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 11:18:07 +0000

Hi Saeedurrahman Choudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 187921 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 187921 with subject Fwd: [#1714278] - Need has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/1840fcc43cbd4b8e3c2c3c19e56dea55b5bbb3ee62bebf6fb7732effe8c0c035  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1937398