Subject: New Reply Received - Delivery
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 18:51:54 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Delivery  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Thank you for your reply. I'm still confused what I have to do. Can you please explain again?</div>
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<div>From: Lifestyle &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 21, 2021 7:00 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2434512] - Delivery
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<div dir="ltr">Hi Fatima,<br>
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Thank you for getting in touch with us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you have received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure
 you get correct your products for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">As we have checked return has been made for an item now please wait our courier agent will collect the item within 3-5 business days.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2434512