Subject: New Reply Received - Wrong item
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 12:52:15 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Wrong item  Ticket comment <div>Hello,</div>
<div>I’d like to follow up my refund. </div>
<div>Thanks,</div>
<div>Grace</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 14, 2021, at 2:49 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Yvonne,<br><br>Thank you for sharing the requested information with us. We sincerely apologize for the inconvenience caused to  you.<br><br>With reference to order no #9649980706<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products correct for your future purchases.<br><br>We have created a return request for the items on Apr 14, 2021 and our courier team will contact you in 2-5 working days for the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.<br><br>You will be notified once the refund is processed from our end.<br><br>For your reference the collection team is Aramex and the tracking number is 46540564140.<br><br>Once again, sincere apologies and we thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395493