Subject: New Reply Received - Wrong item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 10:19:36 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Wrong item delivered  Ticket comment <div>                Hi Support Team,<br><br>Thank you for your response. Yes, return was already created as an option after calling your customer care hotline this morning. I'll just wait for the call to return the item.<br><br>Thank you.<br><br><br><br>Best Regards,<br>Renz<br><br>            </div>            <div class="yahoo_quoted" style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex">                                    <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, April 21, 2021, 12:25:30 PM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:                                </div>
<div><br></div>                <div><br></div>                <div><div id="yiv8126520237"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Renz​,</div>
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<br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you have received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>​As we have checked return has already been created for this now we request you to please wait for some time our courier agent will collect the item within 3-5 business days.<br>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>	</div></div></div></div>                                    </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2430760