Subject: New Reply Received - Order 9652295899
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 10:37:02 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Order 9652295899  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:verdana,sans-serif">Hi, </div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">I am receiving contradicting information from your side regarding my order. Below is an email confirmation that my order is now ready for pick up which I received a few hours BEFORE your email. </div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">So which one exactly should I believe? As far as the amount it concerned, the initial payment has already been deducted from my account and there was no email about the amount being reversed. </div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">Kindly double-check with your system as I do not want to go to the store and not be able to get my item </div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjc2MzAwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x4Vnf4zG28ccfH69bE5xoowWI1SkaMARQQl7VmOqMi0" alt="image.png" width="472" height="337"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 20, 2021 at 11:51 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Micah,</div>
<div><br></div>
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<div dir="ltr">
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for shopping with us.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the inconvenience caused to you.<br><br style="font-weight:inherit;box-sizing:inherit">
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<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We'd like to confirm you that order has not been placed successfully as the payment from your source has been unsuccessful.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr"><br></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to get in touch with us for further assistance.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The</span><span> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2419220