Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 08:05:41 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div>Note I need UK 8 size instead ordered size was UK 28. Can I exchange please.</div>
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<div>From: Jasmine Susan Fernandes &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 20, 2021 8:46 AM<br>
<b>To:</b> Max<br>
<b>Subject:</b> Re: [#2419706] - Returns
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Dear Max Team,</div>
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Wrong size ordered i would like to return the below,  order number 9651800460.</div>
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<strong style="color:rgb(32,31,30); font-family:Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)">Skinny Fit Solid High-Rise Cropped Jeans with Belt Loops</strong><br style="color:rgb(32,31,30); font-family:Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)">
<span style="margin:0px; font-weight:300; font-size:14px; line-height:22px; font-family:Helvetica,Arial,sans-serif; color:rgb(61,70,72); background-color:rgb(255,255,255)">Color: Blue</span><span style="color:rgb(32,31,30); font-family:Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255); display:inline!important"></span><br style="color:rgb(32,31,30); font-family:Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)">
<span style="margin:0px; font-weight:300; font-size:14px; line-height:22px; font-family:Helvetica,Arial,sans-serif; color:rgb(61,70,72); background-color:rgb(255,255,255)">Size: 28</span><br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 19, 2021 3:12 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2419706] - Returns</font>
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<div dir="ltr">Hi Jasmine​,</div>
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<span rel="tempredactor" dir="ltr" style="font-size:14px">Thank you for reaching out us.</span><br>
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<span rel="tempredactor" style="font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
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<span rel="tempredactor" style="font-size:14px"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span><br>
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<span rel="tempredactor" style="font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span><br>
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<span rel="tempredactor" style="font-size:14px"> We look forward to hearing from you.</span><br>
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<span rel="tempredactor" style="font-size:14px"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span><br>
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<span rel="tempredactor" style="font-size:14px"> Your friends,</span><br>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px"> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2419706