Subject: Ticket Assigned - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 07:59:19 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Good evening sir /madam
I made 1 order through online using my details 
Instead of this I want to send my colleague to get the goods how can I do like this please give me solution https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2420232