Subject: New Reply Received - Unsuccessful Order / Disputed Transaction
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 09:32:37 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Unsuccessful Order / Disputed Transaction  Ticket comment <div dir="ltr"><font color="#ff0000">the attached image is the transaction that was deducted and no order was placed. </font></div>
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<div>On Sun, Apr 18, 2021 at 12:30 PM Malik Shafique ur Rehman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear its not deducted twice. It was deducted once with a debit card but no order was placed. how many times I have to explain this thing again and again. I have already shared the details. <div><br></div>
<div>For simplicity again please ...</div>
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<div>I placed the order I received the message the 350 SAR has been deducted,</div>
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<div>but then your website crashed and no order was placed. The later order that you received is from a different credit card. These two transactions are not the same. I don't know how you are handling the problem. I have already attached the details.</div>
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<div><div><b><font style="background-color:rgb(255,255,255)" color="#ff0000">The order that wasn't completed and amount was deducted was made against the following card.</font></b></div></div>
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<img alt="image.png" width="562" height="347"><br>
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<div>The other Order that I placed successfully  </div>
<h1 id="gmail-m_2511375417745580247gmail-m_6619123106372630054gmail-account-section-heading" style='box-sizing:border-box;font-size:24px;margin:0px 0px 12px;font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:400;line-height:1.1;color:rgb(31,33,35)'>Order #6279230171<br>
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<div>later in the evening was made against my other credit card ending with *******0634. It is different. </div>
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<div><b>It's unfortunate and disappointing that I am still explaining to you the same that I have explained in the first email. </b></div>
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<div>If you have any head office or complaint center let me know i will visit physically if it's difficult to understand on the email.</div>
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<div>If you still have confusion please let me know.</div>
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<div dir="ltr" class="gmail_attr">On Sun, Apr 18, 2021 at 12:15 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Shafique,<br><br>Thank you for reaching out to us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Regarding you issue the finance team has confirmed that we have received the amount mentioned once only under the following Auth code 93953, <br>We request you to share bank statement showing that the amount has been deducted twice, with two transaction IDs of the deduction and two Auth codes. in order to check further.<br> <br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">Regards <br>Malik shafique Ur Rehman</div></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Regards <br>Malik shafique Ur Rehman</div></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043212134554'>image.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2178312