Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 14:33:21 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Dear sir,<div dir="auto"><br></div>
<div dir="auto">I didn't receive my refund untill now.  Kindly check it as its already very late.</div>
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<div dir="auto">Regards </div>
<div dir="auto"><br></div>
<div dir="auto">Ilyas</div>
<div dir="auto">0595414553</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Apr 8, 2021, 5:29 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Muhammad,<br><br>We apologize for the inconvenience that has happened.<br><br>Regarding the order: 6264301913 Please note that the refund has been processed successfully from our side for the amount (SAR 55.00), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2139644