Subject: New Reply Received - Order # 9650661438
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 13:49:58 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Order # 9650661438  Ticket comment <div dir="auto">Dear Team,</div>
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<div dir="auto">As per my email, I clearlu stated that I WILL NOT go through a RETURN REFUND PROCESS AGAIN! This is the 2nd time that the same item will be collected and this is Unacceptable!</div>
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<div dir="auto">Replace the item with a correct design by having it with the driver for collection at the same time</div>
<div dir="auto">same day! </div>
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<div dir="auto">Please check my email AGAIN!</div>
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<div dir="auto">Call me for further clarification at 055 6069396.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 17, 2021 at 14:30 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Aileen,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us. We sincerely apologize for the inconvenience caused to  you.<br><br>With reference to order no #9650661438<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products correct  for your future purchases.<br><br>We have created a return request for the items on Apr 17, 2021 our courier team will contact you in 2-5 working days for the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.<br><br>You will be notified once the refund is processed from our end.<br><br>Once again, sincere apologies and we thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395481