Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 13:42:19 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Sorry your email was unclear, are they bringing a replacement? </div>
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<div>On Sat, 17 Apr 2021, 13:52 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ray,</div>
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<br>Thank you for getting in touch with us.<br> </div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We have created a return request for this item our courier team will collect the item within 3-5 business days.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395164