Subject: New Reply Received - missing item..!!!!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 21:12:35 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  missing item..!!!!  Ticket comment <div dir="ltr"><div dir="ltr">hello, it's been more than 12 days but no refund was issued or at least any credit refund to my account!!! <h1 id="gmail-account-section-heading" class="gmail-smallerTitle" style='box-sizing:border-box;font-size:24px;margin:0px 0px 12px;font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:400;line-height:1.1;color:rgb(31,33,35)'>order : 6290911056</h1>
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<div>On Sun, Apr 4, 2021 at 4:39 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Razan,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received an incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get complete product  for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We have created a return request for this item our courier team will collect the item within 3-5 business days.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043211620157'>Screen Shot 2021-04-16 at 12.11.19 AM.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2348957