Subject: New Activity [#2394827] Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 01:18:36 +0000

Hi Krishan Singh,

FarEye Support has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2394827#2394827 

Delivery 

Requester 

Sudha  [email-masked]

    Agent Response 

 Dear Max,  Our Technical Engineer has indicated that your ticket # 210803 with subject Fwd: [#2394827] - Delivery has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/5b460620675172490ef8b0366a87284cd9ec986b9f9810758d471cd09e2b5251  

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2394827/subscriptions/unsubscribe

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