Subject: New Reply Received - Returns
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 14 Apr 2021 16:25:18 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div>I don’t need return, I need exchange for the item. Thanks &#128591;&#127996; <br><br>
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<div>On Apr 14, 2021, at 8:14 PM, Lifestyle &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Shamsa,</div>
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<div dir="ltr">Thank you for getting in touch with us. We sincerely apologize for the inconvenience caused to  you.<br><br>With reference to order no #9649872116<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We have created a return request for the items on Apr 14, 2021 and our courier team will contact you in 2-5 working days for the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.<br><br>You will be notified once the refund is processed from our end.</div>
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<div dir="ltr">Also, we would like to inform you that if you wish, ​you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br> <br>Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br><br>Once again, sincere apologies and we thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2386324