Subject: New Reply Received - Order # 9650661438
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Apr 2021 07:05:52 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Order # 9650661438  Ticket comment <div>
<div dir="auto">Dear Team,</div>
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<div dir="auto">I received my order and AGAIN the skateboard design delivered is NOT THE ONE I'VE ORDERED! </div>
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<div dir="auto">This is the same skateboard I RETURNED recently and was collected. Im still waiting for the refund to be processed in my bank account for this mistake.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDg5MTIwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vsOP2L5VsWQ0UqLx0obnsDRyK7wYYCB9J0W0gvm6_8E" style="max-width: 100%"></div>
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<div dir="auto">This is DISAPPOINTING and NOT ACCEPTABLE. </div>
<div dir="auto">I was promised that this time will MAKE SURE that the order will be CORRECT as per below email from your team.</div>
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<div dir="auto">Below skateboard design that Ive ordered was available when i placed the order and still is!</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDg5MTIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Usi2qzkwbX9jW8WYMurqqgnagcdBciiPrr_fCrsnsp0" style="max-width: 100%"></div>
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<div dir="auto">Please ARRANGE  to collect the wrong item  and bring a replacement with the CORRECT design SAME DAY. I will not go through again the RETURN and REFUND Process.</div>
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<div dir="auto">Regards,</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 13, 2021 at 18:58 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Aileen,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you however from our we will make sure that you will get the all correct items in order. We wait for some time our our courier team will contact you as soon as possible for order delivery. </div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395481