Subject: New Reply Received - Formal Complaint
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 12:29:12 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Formal Complaint  Ticket comment <div dir="auto">Hi ,<div dir="auto"><br></div>
<div dir="auto">I am writing to please follow up on my voucher for 38 aed , I am still waiting to receive it, please kindly have it issued and sent to my email. Thank you</div>
<div dir="auto"><br></div>
<div dir="auto">Best regards,</div>
<div dir="auto">Marian </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 5 Apr 2021, 19:27 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Marian,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us with your concern.<br><br>Please accept our sin​cere apologies for the late response.<br><br>We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.</div>
<div dir="ltr">​<br>
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<div dir="ltr">As a compensation, we have asked the team to prepare an online voucher for AED 38.00 and we will get back to you with in 2-3 business days with the voucher details.</div>
<div dir="ltr">​<br>
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<div dir="ltr">With regards to Order ID 9647158698, we have forwarded your issue to our concern team. Once we will get any update we will get back to you.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2355655