Subject: New Reply Received - online order - damaged item on delivery 9650289698
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 11:42:43 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  online order - damaged item on delivery 9650289698  Ticket comment <div>Can you please resend me another dress once you get back the old damaged one?</div>
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<div>I wouldn't agree on placing a new order ( considering by that time, the size and color i need might be sold out ) and pay AGAIN for shipping charges !</div>
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<div>Either please resend me another dress of the same color and size , or give me a free shipping so that i can replace the new order</div>
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<div>I believe the damaged dress that i got , was a mistake from your side for not double checking the item before sending it to me , so please arrange for me to place a new order with FREE SHIPPING</div>
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<div>Otherwise you are loosing me as a future customer!</div>
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<br>&gt;-------- Оригинално писмо --------<br>&gt;От: [email-masked]<br>&gt;Относно: Re: [#2395858] - online order - damaged item on delivery 9650289698<br>&gt;До: [email-masked]<br>&gt;Изпратено на: 14:38<br><br>

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      Hi Boryana​,
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      <br>Thank you for getting in touch with us.
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      We sincerely apologize for the inconvenience caused to you.
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      <br>This is really unfortunate that you have received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.
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      <br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.
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      <br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.
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      We have  created a return request for this item please wait our courier team will collect the time within  3-5 business days.
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      <br>Feel free to reach out to us if you need any further assistance.
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      <br>Your friends,
      <br>The Support Team
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  </div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395858