Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 04:36:55 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="ltr">Thanks for your response, but I have 2 pending refund SR.30 and SR.49,<div><br></div>
<div>please proceed at the earliest.</div>
<div><br></div>
<div>thanks</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 11 Apr 2021 at 15:55, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div>Hi Saleem,</div>
<div dir="ltr">
<div dir="ltr">​<br>
</div>
<div>Thank you for reaching out to us.</div>
<div dir="ltr">
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6285061714 Please note that the refund has been processed successfully from our side for the amount (SAR49.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
<div>
<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
<div>
<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385760