Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 14:53:30 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello wanted to know status of my order                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello wanted to know status of my order Bot:  Hi Hello Wanted To Know Status Of My Order ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6290876865 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Cus
 tomer:  /startOver            06:38 PM, 11th Apr                     hello wanted to know status of my order                    Hello what is the status of my order 6290876865           06:39 PM, 11th Apr                   krishan                   Hi, Thank you for contacting us. My name is krishan.           06:41 PM, 11th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:41 PM, 11th Apr                   krishan                   we are truly sorry as till now you have got order           06:46 PM, 11th Apr                   krishan                   We are escalating this issue to our team on priority basis           06:46 PM, 11th Apr                   krishan                   Please allow us some time we will update you as soon as possible.           06:46 PM, 11th Apr                     hello wanted to know status of my order                    There was a slight change in co
 ntact number..i have already emailed it 2days ago..will be glad if u can deliver it before ramadan.           06:47 PM, 11th Apr                   krishan                   sure we will forward the contact details to courtier team           06:48 PM, 11th Apr                   krishan                   courier           06:48 PM, 11th Apr                     hello wanted to know status of my order                    Thanks           06:49 PM, 11th Apr                   krishan                   is there anything else i can assist you with.           06:50 PM, 11th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:52 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2387086