Subject: New Reply Received - Damaged pieces to be returned
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 16:37:55 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Damaged pieces to be returned  Ticket comment <div dir="auto">Kindly find the attached pic of the maxi dress name...<div dir="auto"><br></div>
<div dir="auto">Regarding the kajal I already spoke to ur support team before the 14 days policy...kindly exchange it with a fresh sealed piece if you cannot exchange...</div>
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<div dir="auto">For the maxi dress kindly return and refund it as I have already placed another order for the same piece as the previous one was damaged...</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Gulrez </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 10 Apr 2021, 7:10 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Gulrez,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share the damage item (maxi) complete name  your concern so that we can assist you accordingly with this.</div>
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<div dir="ltr">For Kajal as per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Mar 25, 2021), so we won't be able to initiate a return request here.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043209875177'>20210410_200646.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2378502