Subject: Ticket Assigned - return query
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 16:28:44 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return query i received my order today with missing item                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i received my order today with missing item Bot:  Hi I Received My Order Today With Missing Item ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96567777149            07:50 PM, 08th Apr                   krishan             
       Hi , Good Evening. Thank you for contacting us. My name is Krishan.           07:52 PM, 08th Apr                     i received my order today with missing item                             07:52 PM, 08th Apr                     i received my order today with missing item                    Missing short           07:52 PM, 08th Apr                     i received my order today with missing item                             07:52 PM, 08th Apr                     i received my order today with missing item                    Hello Mr Krishan thank you for contacting me           07:53 PM, 08th Apr                     i received my order today with missing item                    I have missing item           07:53 PM, 08th Apr                     i received my order today with missing item                    From my last order which was received earlier today           07:54 PM, 08th Apr                   krishan                   We sincerely apologize for the inconvenience caus
 ed to you.           07:54 PM, 08th Apr                   krishan                   May i know your order number           07:54 PM, 08th Apr                     i received my order today with missing item                    Sure           07:54 PM, 08th Apr                     i received my order today with missing item                    8248772565           07:55 PM, 08th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:56 PM, 08th Apr                     i received my order today with missing item                    Sure take your time           07:58 PM, 08th Apr                   krishan                   we'd like to inform you that currently we do not have an exchange option available but we can raise a return request for this item           08:02 PM, 08th Apr                     i received my order today with missing item                    Actually am having 2 issue my frie
 nd           08:02 PM, 08th Apr                     i received my order today with missing item                    First missing item           08:03 PM, 08th Apr                     i received my order today with missing item                             08:03 PM, 08th Apr                     i received my order today with missing item                    No short with this in my package ! Its missing           08:03 PM, 08th Apr                     i received my order today with missing item                             08:03 PM, 08th Apr                     i received my order today with missing item                    Should be top & short           08:04 PM, 08th Apr                     i received my order today with missing item                    Second issue exchange size of 2 items ! The Girls Tshirts           08:08 PM, 08th Apr                   krishan                   please share all the item name with us so we could raise a return request for items           08:09 PM, 0
 8th Apr                     i received my order today with missing item                    Did you received the missing item first?           08:10 PM, 08th Apr                     i received my order today with missing item                    Because i share 2 photos without any response from your side or comments !           08:10 PM, 08th Apr                   krishan                   yes we have first item name - 162152275 - - Juniors Leaf Print Swim T-shirt with Shorts           08:12 PM, 08th Apr                     i received my order today with missing item                    Ok           08:13 PM, 08th Apr                     i received my order today with missing item                             08:13 PM, 08th Apr                     i received my order today with missing item                             08:13 PM, 08th Apr                     i received my order today with missing item                    This 2 T-shirts i want 1 size bigger 9-10 years           08:14 PM, 
 08th Apr                   krishan                   we are truly sorry but we do not have an exchange available           08:16 PM, 08th Apr                   krishan                   we can raise return request then you will get refund for items           08:17 PM, 08th Apr                     i received my order today with missing item                    Ok no problem           08:17 PM, 08th Apr                   krishan                   Please allow me a moment for raising a return request           08:20 PM, 08th Apr                     i received my order today with missing item                    Sure           08:20 PM, 08th Apr                   krishan                   Return request has been raised for all three items           08:25 PM, 08th Apr                   krishan                   This is the tracking id           08:25 PM, 08th Apr                   krishan                   RP0408210005332           08:25 PM, 08th Apr                   krishan              
      is there anything else i can assist you with           08:26 PM, 08th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:28 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2374521