Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 16:23:48 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Hi its almost three weeks but still it didn't get back money in my account . I think because of merger<br>
<br>&gt;<br>
<br>of alawwal bank in sabb bank this happens . Please can you advise your team to refund it in my new sabb<br>
<br>&gt;<br>
<br>account. My sabb account no. is 843022351001<br><br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Centrepoint"[email-masked]<br>Sent:Fri, 19 Mar 2021 15:51:46 +0530<br>To: [email-masked]<br>Subject: Re: [#2270583] - Re: Your refund is on its way<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"> 	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"> <div dir="ltr"> <div dir="ltr">Hi Mohd​,</div> <div dir="ltr">​<br><br>&gt; </div> <div dir="ltr">Thank you for reaching out to us.<br><br>&gt;<br><br>&gt;We apologize for the inconvenience that has happened.<br><br>&gt;<br><br>&gt;Regarding the order: 6280435485 Please note that the refund has been processed successfully from our side for the amount SAR37.00, however due to some concerns with the payment vendor, the refund has been rejected.<br><br>&gt;<br><br>&gt;Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>&gt;<br><br>&gt;Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>&gt;<br><br>&gt;Feel free to reach out to us for any further assistance.<br><br>&gt;<br><br>&gt;Your Friends<br><br>&gt;The Support Team<br><br>&gt; </div> </div> <div dir="ltr"><div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270583