Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 14:58:53 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Hi its almost three weeks but still it didn't get back  money in my account . I think because of merger <br>
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of alawwal bank in sabb bank this happens . Please can you advise your team to refund it in my new sabb <br>
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account. My sabb account no. is 843022351001 <br>
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On Thu, 08 Apr 2021 17:58:08 +0530 "mohd faiz siddiqui" wrote<br>
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Hi its almost three weeks but still it didn't get back  money in my account . I think because of merger <br>
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of alawwal bank in sabb bank this happens . Please can you advise your team to refund it in my new sabb <br>
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account. My sabb account no. is 843022351001 <br>
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On Fri, 19 Mar 2021 15:51:46 +0530 Centrepoint  wrote<br>
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Hi Mohd​,<br>
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Thank you for reaching out to us.<br>
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We apologize for the inconvenience that has happened.<br>
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Regarding the order: 6280435485 Please note that the refund has been processed successfully from our <br>
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side for the amount SAR37.00, however due to some concerns with the payment vendor, the refund has been <br>
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rejected.<br>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund <br>
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from their side. The refund processing takes approximately 3 weeks.<br>
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Please check the bank statement once the mentioned period is over to make sure that the refund has been <br>
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credited.<br>
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Feel free to reach out to us for any further assistance.<br>
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Your Friends<br>
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The Support Team<br>
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2270583:1125156<br>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270583