Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 18:35:41 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  escalation  Ticket comment <div>Hello,</div>
<div>I still didn’t receive my order.</div>
<div>Please find attached my order number and tracking.</div>
<div>I would appreciate looking into the issue to receive my order as soon as possible.</div>
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<div>Please note, that I have ordered a few times before with the same profile and phone number, but never had this issue.<br><br><div dir="ltr">Thank you</div>
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<div>On Apr 7, 2021, at 7:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2362556</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2362556<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Krishan Singh : </div>
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<div dir="ltr"><div dir="ltr">Hi Najla,<br><br>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.<br><br>We have forwarded your issue to our concern team. Once we will get any update we will get back to you.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2362556