Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 13:41:08 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation anoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anoud Bot:  Hi Anoud ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6289548117 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966537000072            05:23 PM, 07th Apr                   krishan                   Hi Anoud, Thank you for contacting us. My name is krishan.           05:24 PM, 07th Apr                   krishan                   We see you want to know the order status           05:24 PM, 07th Apr                     anoud                    heey           05:24 PM, 07th Apr                     anoud                    yes i have a problem with the my order           05:25 PM, 07th Apr                   krishan                   this is the order 6289548117           05:25 PM, 07th Apr                     anoud                    yes           05:25 PM, 07th Apr                     anoud                    i didn’t receive my order yet           05:25 PM, 07th Apr                     anoud                    the company shipment so bad           05:25 PM, 07th Apr                   krishan                   We sincerely apologize for the inconvenience caused to you.           05:25 PM, 07th Apr                     anoud                    they dont have number to contact           05:26 PM, 07th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:26 PM, 07th Apr                     anoud                    yes please im waiting ..           05:26 PM, 07th Apr                   krishan                   as we can see courier team contacted you on +966537000072 this but did not get any response           05:28 PM, 07th Apr                     anoud                    noo           05:28 PM, 07th Apr                     anoud                    i only receive the answer machine           05:28 PM, 07th Apr                   krishan                   +966537000072  this is correct contact number           05:29 PM, 07th Apr                     anoud                    when i press number 1 for Arabic language           05:29 PM, 07th Apr                     anoud                    the call ia close frim the system           05:29 PM, 07th Apr                     anoud                    yes is it my number           05:29 PM, 07th Apr                     anoud                    i should to recive my order at 31 march and the dirver contact with me in watsapp           05:30 PM, 07th Apr                   krishan                   we are truly sorry as til now you have not got your order, we are escalating this issue to our team on priority basis           05:30 PM, 07th Apr                   krishan                   we request you to please allow us some time  we will update you via email           05:31 PM, 07th Apr                     anoud                    i send my location but no answer from her and no dlrlivering my order           05:31 PM, 07th Apr                     anoud                    really the shipping company very bad           05:32 PM, 07th Apr                     anoud                    and the drivers also           05:32 PM, 07th Apr                   krishan                   as we are forwarding this issue so please wait we will update you soon           05:32 PM, 07th Apr                     anoud                    no answer           05:32 PM, 07th Apr                     anoud                    yes please .. im scared my shipment is massing           05:33 PM, 07th Apr                     anoud                    no one give me a good answer to know where my order           05:33 PM, 07th Apr                   krishan                   do not worry, we can understand you frustration regarding this order           05:35 PM, 07th Apr                   krishan                   but we will do our best to resolve this           05:35 PM, 07th Apr                   krishan                   is there anything else i can assist you with           05:37 PM, 07th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 07th Apr                     anoud                    please           05:39 PM, 07th Apr                   krishan                   is there anything else i can assist you with           05:40 PM, 07th Apr                     anoud                    no thanks           05:40 PM, 07th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2368420