Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 13:07:49 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello max fashion                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello max fashion Bot:  Hi Hello Max Fashion ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6268520353 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:56 PM, 07th Apr                   krishan                   Hi, Thank you for contacting us. My name is krishan.           04:59 PM, 07th Apr                     hello
  max fashion                    Dear sir, today i got ab email at 3.22 pm about my order#268520353 that it is ready for collection and at the same time i got an email that it is been collected thankyou while i am in my home and i didnt collect any order.infact i a. Waiting for my order since from so many months. I even contact your customer service agent on the same portal and he ensured me to resolve the issue soon           04:59 PM, 07th Apr                   krishan                   We see you want to know the order status           04:59 PM, 07th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:00 PM, 07th Apr                     hello max fashion                    Kindly update me about my order           05:00 PM, 07th Apr                     hello max fashion                    Order#6268520353           05:01 PM, 07th Apr                     hello max fashion              
       Waiting           05:03 PM, 07th Apr                   krishan                   according to you today it has been collected by some one else           05:03 PM, 07th Apr                     hello max fashion                    Yes i got an email and at the same time i got another email that i has been received           05:04 PM, 07th Apr                     hello max fashion                    While i am at my home           05:04 PM, 07th Apr                     hello max fashion                    Its been 3 months  i am waiting           05:04 PM, 07th Apr                   krishan                    We sincerely apologize for the inconvenience caused to you.           05:04 PM, 07th Apr                   krishan                   We will have to check with our team regarding this order           05:04 PM, 07th Apr                     hello max fashion                    Yes please..u can check i have been inquiring about this order on the same portal           05:05 PM,
  07th Apr                   krishan                   We are escalating this issue to our team we request you to allow us some time and we will update you by an email           05:05 PM, 07th Apr                     hello max fashion                    N now rhis is what happened to me           05:05 PM, 07th Apr                     hello max fashion                    Ok i am waiting           05:05 PM, 07th Apr                     hello max fashion                    Sure           05:05 PM, 07th Apr                   krishan                   is there anything else i can assist you with           05:06 PM, 07th Apr                     hello max fashion                    No sir thank you..kindly resolve this issue only..will be thankful           05:06 PM, 07th Apr                   krishan                   we will do our best to resolve this           05:06 PM, 07th Apr                     hello max fashion                    Thank you once agin           05:07 PM, 07th Apr   
                 krishan                   you are most welcome           05:07 PM, 07th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2368264