Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 12:54:30 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation javed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  javed Bot:  Hi Javed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0583099230 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6289431806 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your nu
 mber Customer:  0583099230            04:41 PM, 07th Apr                     javed                    Order #6289431806 requested for return more than 10 days           04:42 PM, 07th Apr                     javed                    still no one has picked up yet           04:42 PM, 07th Apr                   krishan                   Hi Javed, Thank you for contacting us. My name is krishan.           04:46 PM, 07th Apr                   krishan                   We sincerely apologize for the inconvenience caused to you.           04:46 PM, 07th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:46 PM, 07th Apr                     javed                    please           04:47 PM, 07th Apr                   krishan                   we are truly sorry as til now item has not collected, we are escalating this issue on priority basis to our team           04:49 PM, 07th Apr           
         krishan                   we request you to allow us some time, we will update you by an email.           04:49 PM, 07th Apr                   krishan                   apart from this is there anything else i can assist you with           04:51 PM, 07th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:54 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2368190