Subject: Ticket Assigned - return query
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 08:21:03 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return query daria                    Bot:  Hi again! Bot:  Please enter your name Customer:  daria Bot:  Hi Daria ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558245099            12:07 PM, 06th Apr                   krishan                   Hi Daria, Thank you for contacting us. My name is krishan.           12:09 PM, 06th Apr                     daria                    Hello           12:09 PM, 06th Apr                   krishan                   as we have checked your query is regarding return           12:09 PM, 06th Apr                     daria                    I want to return few items. Tags are still with the clothes but packagaing/ plastics are bit damaged. Will it be okay?           12:09 PM, 06th Apr                   krishan                   i'll be happy to help you           12:10 PM, 06th Apr                   krishan                   May i know your order number           12:10 PM, 06th Apr                     daria                    9648023785           12:11 PM, 06th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:11 PM, 06th Apr                   krishan                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:15 PM, 06th Apr                   krishan                   is there anything else i can assist you with           12:17 PM, 06th Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360976