Subject: New Activity [#2347096] Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 13:43:45 +0000

Hi Krishan Singh,

Nikhil Bishnoi has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2347096#2347096 

Returns 

Requester 

MICHAEL BERTUMEN  [email-masked]

    Agent Response 

Hi ​Michael,  ​  Thank you for getting in touch with us. We sincerely apologize for the inconvenience caused to  you.  With reference to order no #6290767618  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are skeptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products correct for your future purchases.  We have raised a return request for you in the system. Our collection team will contact you with in 2-5 business days to schedule the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.  ​   You will be notified once the refund is processed from our end.  We thank you for your understanding and cooperation.  Please feel free to get in touch with us for further assistance.  Your friends, The Support Team.

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2347096/subscriptions/unsubscribe

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