Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 13:13:10 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation barun                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  barun Bot:  Hi Barun ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9646660954 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:02 PM, 04th Apr                   krishan                   Hi Barun, Good evening. Thank you for contacting us. My name is krishan.           05:03 PM, 04th Apr         
             barun                    When i will receive my oder           05:03 PM, 04th Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:03 PM, 04th Apr                     barun                    Already 6days           05:03 PM, 04th Apr                   krishan                   We sincerely apologize for the inconvenience caused to you.           05:07 PM, 04th Apr                     barun                    when i will get           05:08 PM, 04th Apr                   krishan                   we are escalating this issue to our team on priority basis           05:10 PM, 04th Apr                   krishan                   we request you to please allow us time we will update by an email regarding this order           05:11 PM, 04th Apr                     barun                    Thanks           05:11 PM, 04th Apr                   krishan                   It was a plea
 sure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351339