Subject: New Reply Received - Damage in Order No. LM4545829739 / Replacement required
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 12:05:17 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Damage in Order No. LM4545829739 / Replacement required  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>The item has been taken back by the courier team.</div>
<div>Kindly advise how can i get refund of money or voucher or will add back to my shukran a/c (attached)</div>
<div>Look forward for your response.</div>
<div><br></div>
<div>Regards,</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 3, 2021 at 5:55 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Muhammed,</div>
<div dir="ltr">
<br>Thank you for getting in touch with us.<br> </div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you have received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>We  have created a return for this item now our courier team will collect the item within 3-5 business days.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">-Musthafa<div><div dir="ltr"></div></div>
</div></div>
</blockquote></div>

Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043207849593'>Shukran - Card Details.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345647