Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 20:22:56 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr"><br></div>
<div style="direction: ltr">Hi dear,</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Still I don’t receive any call from courier to pick up the items!!</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Is it difficult to arrange for return items? !!</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Regards </div>
<div style="direction: ltr">Ali</div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 26 Mar 2021, at 3:07 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ali,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for getting in touch with us.<br><br>Please accept our sincere apologies for the late response.<br><br>With reference to your order number 7434815207.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2179670