Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 05:27:34 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri 2 Apr, 2021, 12:15 AM Sunil, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d">
<br><div class="gmail_chip gmail_drive_chip" style="width:396px;height:18px;max-height:18px;background-color:#f5f5f5;padding:5px;color:#222;font-family:arial;font-style:normal;font-weight:bold;font-size:13px;border:1px solid #ddd;line-height:1"><a href="https://drive.google.com/file/d/1hQt3vd0fADwM5fhs5MPBB1lZ845idSZ3/view?usp=drive_web" style="display:inline-block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-decoration:none;padding:1px 0px;border:medium none;width:100%" target="_blank" rel="noreferrer"><img style="vertical-align:bottom;border:none" src="https://drive-thirdparty.googleusercontent.com/16/type/application/pdf"> <span dir="ltr" style="color:#15c;text-decoration:none;vertical-align:bottom">transaction-BH60ABCO23241899101001-550002494101...</span></a></div>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d">Hi <br>
</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d">Please find the attached transaction details.  I got a confirmation first showing my order has been processed.  Later I got this mail which shows its not processed and money has not been deducted . But my account has been debited with the same amount.</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d">Please resolve this issue and arrange the delivery.</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d">Thanks<br>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;font-size:small;color:#20124d"><br></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, Apr 1, 2021 at 11:30 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<u></u>

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										More details inside 
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									<a href="https://www.centrepointstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="display:inline-block" target="_blank" rel="noreferrer">
									<img style="border:0px none;margin:0px" alt="Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan="2" style="padding:15px 0px 0px">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" target="_blank" rel="noreferrer">
													<img alt="ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width="19"></a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" target="_blank" rel="noreferrer">
												  <img alt="android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width="19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:rgb(32,32,32)" target="_blank" rel="noreferrer">iPhone</a>
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												<td style="padding:2px 0px 0px 10px" align="left">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;color:rgb(32,32,32)" target="_blank" rel="noreferrer">Android</a>
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<span>
													<a href="https://www.mothercarestores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Mothercare</a></span>
													<span>
													<a href="https://www.lifestyleshops.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Lifestyle</a></span>
													<span>
													<a href="https://www.splashfashions.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Splash</a></span>
													<span>
													<a href="https://www.shoemartstores.com/bh/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/bh/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Offers</a></span>
													<span>
													<a href="https://www.centrepointstores.com/bh/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Clearance</a></span>
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								<td style="line-height:28px;font-size:24px;text-align:left;font-family:Helvetica,Arial,sans-serif;color:rgb(36,36,40)" align="left">
                                	Sorry, your order number 7447295123 was not processed.
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								<td style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica,Arial,sans-serif;color:rgb(51,51,51)" align="left">
								    Hi Sunil Kumar, we were unable to complete your purchase at this time. Please note, no amount has been deducted from your card.
                                  	                                        <strong>Please try again or use Cash on Delivery at  <a href="https://centrepoint.app.link/4NNhD9cS6eb" target="_blank" rel="noreferrer">https://centrepoint.app.link/4NNhD9cS6eb</a></strong>.
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												 	Order Details	
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															<div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Item</div>
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															<div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Description</div>
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															<div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Total Price</div>
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																																				<a href="https://www.centrepointstores.com/bh/en/p/161933942?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_full_cancellation_BENEFIT_BH_en" target="_blank" rel="noreferrer">
																																																						<img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/510123140810-40-810-SPAW19071019_01-150.jpg" style="padding:20px 0px 0px;max-width:135px" width="100%">
																																																																																																																																																																																																																																																																																																																		</a>
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  SPLASH  </td>
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  Bossini Plain T-shirt with Polo Neck and Short Sleeves  </td>
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Color: Brown</td>
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																			 																		        	      Size: 
																		        	     																			
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Quantity: 1</td>
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															<td style="padding:20px 10px 0px 0px;color:rgb(61,70,72);font-weight:600" width="30%" align="right">
															        						   									 BHD 3.9
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																		<td align="left">
																																				<a href="https://www.centrepointstores.com/bh/en/p/162169088?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_full_cancellation_BENEFIT_BH_en" target="_blank" rel="noreferrer">
																																																						<img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/610163180870-870D7-SPSS20220120_01-150.jpg" style="padding:20px 0px 0px;max-width:135px" width="100%">
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																<table style="color:rgb(61,70,72);font-size:14px;font-family:Helvetica,Arial,sans-serif" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  SPLASH  </td>
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  Bossini Textured Polo T-shirt with Short Sleeves  </td>
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Color: Green</td>
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																			 																		        	      Size: 
																		        	     																			
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Quantity: 1</td>
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															<td style="padding:20px 10px 0px 0px;color:rgb(61,70,72);font-weight:600" width="30%" align="right">
															        						   									 BHD 4.8
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				    <td width="50%"> </td>
				    <td style="line-height:20px;text-align:left" width="50%" align="right">
				
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				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
				            Subtotal:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong> BHD 8.7</strong>
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				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51);width:214px">
				            						    							    					            	 									    								    								    			Standard ground shipping:
						    								    					            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong>
				             				             				             				             				            	 				            	 		FREE
			            	 					             				             </strong>
				            </td>
				          </tr>
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				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)">
				            <strong>Total</strong>
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)" align="right">
				            <strong>BHD 8.7</strong>
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					            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
					            					            					            	The Shukrans you’ve earned on this order will be reversed.
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		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
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			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9" width="100%" align="center">
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							<table style="padding:13px" width="100%" cellspacing="0" cellpadding="0" border="0">
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										<td>
										<a href="https://www.centrepointstores.com/bh/en/write-to-us" style="border:0px none;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
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											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9" width="100%" align="center">
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							<table style="padding:13px" width="100%" cellspacing="0" cellpadding="0" border="0">
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										<td>
										<a href="https://www.facebook.com/CentrepointME" style="border:0px none;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width="38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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			</div>
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		<td width="100%" align="center">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9" width="100%" align="center">
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<tr>
						<td width="100%" align="left">
							<table style="padding:13px" width="100%" cellspacing="0" cellpadding="0" border="0">
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										<td>
										<a href="https://twitter.com/centrepointme" style="border:0px none;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width="38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9" width="100%" align="center">
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						<td width="100%" align="left">
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										<td><img alt="call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width="38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Call us on 8000-1271.</strong> <br>7 days a week, 24 hours a day</div>
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						<td align="left"><span style="font-size:11px;color:rgb(132,132,131)">
								© 2021 Retail World Limited </span></td>
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						<td style="text-align:right;width:100%" align="right">
							<span style="font-size:11px;color:rgb(132,132,131)"> 
							<a href="https://www.centrepointstores.com/bh/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/bh/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_BENEFIT_BH_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
						</span>
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<br><br>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr">
<font color="#351c75">Thanks &amp; Regards,</font><div><div><font color="#351c75">Sunil</font></div></div>
</div></div></div></div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2339565