Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 09:40:05 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi its sami                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi its sami Bot:  Hi Hi Its Sami ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  001480589 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593949766            01:25 PM, 01st Apr                   krishan                   Hi Sami,
  Thank you for contacting us. My name is krishan.           01:27 PM, 01st Apr                     hi its sami                    Hi Krishan- writing from Al Madinah Saudi arabia           01:28 PM, 01st Apr                     hi its sami                    i am very upset from Ur delivery guy and would like to make complain fro that           01:28 PM, 01st Apr                   krishan                   We sincerely apologize for the inconvenience caused to you.           01:29 PM, 01st Apr                   krishan                   Please elaborate your concern regarding delivery so we could assist you accordingly.           01:30 PM, 01st Apr                     hi its sami                    Brief - Last friday he called to delivery (Holiday) i was not available on location now giving on continuous reminder he's informing i forget           01:30 PM, 01st Apr                     hi its sami                    its very bad now going to cancel my order           01:30 PM, 01st 
 Apr                     hi its sami                    He is Akhtar Maqbool +966 596907072           01:30 PM, 01st Apr                   krishan                   May i know your order number so i can check the details           01:31 PM, 01st Apr                     hi its sami                    i am regular customer from MAX but this experience s horrible           01:31 PM, 01st Apr                     hi its sami                    just sec plz           01:31 PM, 01st Apr                     hi its sami                    SD001480589           01:32 PM, 01st Apr                   krishan                   It is tracking id, please share your order number           01:33 PM, 01st Apr                     hi its sami                    sorry           01:33 PM, 01st Apr                     hi its sami                    Order #6287325460           01:33 PM, 01st Apr                     hi its sami                    Mr Krishan - As i speak to this guy he's thinking there s no ac
 tion shall be go through him thats why he insult lot as my favorite brand i request a concern for this matter plz           01:35 PM, 01st Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:35 PM, 01st Apr                     hi its sami                    plz           01:36 PM, 01st Apr                   krishan                   we would like to inform you that we are escalating this issue from our end           01:38 PM, 01st Apr                     hi its sami                    Thanks           01:38 PM, 01st Apr                   krishan                   and we will update as soon as possible by en email.           01:38 PM, 01st Apr                   krishan                   is there anything else i can assist you with           01:38 PM, 01st Apr                     hi its sami                    Thanks Mr Krishan nice talking with U           01:38 PM, 01st Apr             
       krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:39 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2336252