Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 09:29:04 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation noora                    Bot:  Hi again! Bot:  Please enter your name Customer:  noora Bot:  Hi Noora ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:17 PM, 01st Apr                   krishan                   Hi Noora, Thank you for contacting us. My name is krishan.           01:17 PM, 01st Apr                     noora                    Hello           01:17 PM, 01st Apr                     noora                    I’ve submitted a return request since two weeks           01:18 PM, 01st Apr                   krishan                   Good afternoon.           01:18 PM, 01st Apr                     noora                    No one came to collect it           01:18 PM, 01st Apr                   krishan                   We sincerely apologize for the inconvenience caused to you.           01:18 PM, 01st Apr                   krishan                   May i know your order number           01:18 PM, 01st Apr                     noora                    Hi Noora Murad, thank you for getting in touch with us. Here’s how your return 1000670773 for order 7443544588 will work.           01:18 PM, 01st Apr                     noora                    Hi Noora Murad, thank you for getting in touch with us. Here’s how your return 1000670773 for order 7443544588 will work.           01:19 PM, 01st Apr                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:19 PM, 01st Apr                   krishan                   We have checked this order and we will have to escalate this our team           01:21 PM, 01st Apr                   krishan                   so pick up could be done asap           01:21 PM, 01st Apr                     noora                    Can i drop it to the nearest branch           01:22 PM, 01st Apr                   krishan                   yes you can return at any nearest max store           01:24 PM, 01st Apr                     noora                    And ill get a credit note in the application           01:25 PM, 01st Apr                   krishan                   you will get the return receipt for items           01:26 PM, 01st Apr                     noora                    Ok thanks           01:27 PM, 01st Apr                   krishan                   it will also reflect in your app           01:27 PM, 01st Apr                     noora                    Ok dear           01:27 PM, 01st Apr                     noora                    Thanks for the help           01:27 PM, 01st Apr                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:28 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2336197