Subject: Ticket Assigned - Re: Your order number 9631581244 is ready for collection
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 01:56:29 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Your order number 9631581244 is ready for collection Dear landmark team,

I am customer of landmark since 2013, I made on order of shoe on
28-01-2021, its been more than a month, still i didnt get my goods. I
called customer care more than 8 times, every time when I made a call the
customer care team said, there is an internal issue & within two days goods
will be delivered to the store.

Even i visited al ghurair store couple of time, store blame online &
warehouse team.

After a long followup during *9th march 2021, i got a message that your
item is ready for collection. when i reach store, they said item did
not reach here & system shows item returned *

Store people called customer care & i spoke with customer care, they said
due to item uncollected for long time shipment was returned, " i got
message for collection on 9th march & same day i visited store" then how
you guys returned my goods for the reason uncollected.

This is fully unfair & responds i got from your employee irresponsible &
everybody giving different responds to me when i reach them.

During 10th March i called customer care for update, the person named
Mohamed said, "*due to some technical issue your item is returned & he
apologies for issue and he said i will be compensated by gift voucher & my
money will be refunded to my card" *

Again 11th march i called customer care for update, the person i spoke with
told, "*your order is returned, your money will be return to your card &
you are not eligible for gift voucher"*

*Here what going on here, you guys things that am i looking for your chilly
gift voucher. i am fully upset and disappointed with your team response.*
*Why you guys are giving false information, if it is technical issues is
acceptable but it should not take more than month.*

*Your team responds is worst to the core, i going to share my experience
with social media & thanks for great experience *

On Tue, 9 Mar 2021 at 14:20, SHOEMART <[email-masked]> wrote:

> Pick it up in-store now
> 
> <https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> 
> Women
> <https://www.shoemartstores.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Men
> <https://www.shoemartstores.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Girls
> <https://www.shoemartstores.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Boys
> <https://www.shoemartstores.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Accessories
> <https://www.shoemartstores.com/ae/en/department/accessories?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Offers
> <https://www.shoemartstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
>
> Your order is ready for collection.
>
> Hi Mohamed Idrees, thank you for placing your order via Click & Collect.
> Here's what you need to do next:
> 1
>
> *Drop in to our store*
> Head to the following Click & Collect collection point.
> Collect your order from:
> Centrepoint, Al Ghurair Centre
> Address :
>
> Al Ghurair Centre, Al Ghurair Centre, 1st Floor, Diera, Dubai, United Arab
> Emirates
> Phone Number: 800-74636278
> Working hours :
>
> Sunday-Wednesday (10:00AM-10:00PM)/Thursday-Saturday (10:00AM-12:00AM)
> Get Directions
> <https://www.google.com/maps/dir/Current+Location/Al%20Ghurair%20Centre,%20Al%20Ghurair%20Centre,%201st%20Floor,%20Diera,%20Dubai,%20Deira,%20United%20Arab%20Emirates?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en>
>
> Payment Method:
>
>
> xxxx xxxx xxxx 7745
> Mohamed Idrees
>
> 2
>
> *Confirm your identity*
> Show us either this email, the text message you receive or the order
> confirmation in your Apple Wallet, along with your Emirates ID or passport.
> 3
>
> *Collect your order*
> An authorized staff member will verify your details. Once verified, they
> will scan the barcode below and hand over your products. That's it!
>
> Get a special discount on your next in-store purchase!
>
> All you need to do is show your Click & Collect order number to our store
> staff on the day you collect and shop away.
>
> Order Details
>
> Shipment #1
>
> Status:*Ready for Collection*
>
> Consignment #88888001299020210128
>
> Items
>
> Description
>
> Shipped Quantity
>
> <https://www.shoemartstores.com/ae/en/p/162216329?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en>
> *SHOEMART*
> * Duchini Formal Monk Strap Shoes *
> Color: Black
> Size: 41
> Status: *Ready for Collection* 1
> 
> Need help? Get in touch
>
>  <[email-masked]?Body=Contacted>
>
> *Write us an email now*, we'll get back to you as fast as we can.
>  <https://www.facebook.com/ShoeMartGulf>
>
> *Connect with us* on your favourite social network.
>  <https://twitter.com/ShoeMartMENA>
>
> Reach out in 140 characters! We are *@ShoeMartMENA*.
>
> *Call us on 800-SHOEMART (800-74636278).*
> 7 days a week, 24 hours a day
> 
> © 2021 Retail World Limited
> Privacy Policy
> <https://www.shoemartstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> | Terms & Conditions
> <https://www.shoemartstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2233184