Subject: New Reply Received - Return - Incorrect order
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 20:35:57 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Return - Incorrect order  Ticket comment <div>

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I am amazed at how there is no response to this email still. <br>
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We had another experience of wrong order from Baby shop in the process (Lorenzo Travel System). This is absolutely disappointing considering the name Babyshop has for itself.
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Responding to this is the least the Babyshop team could do. <br>
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Regards, <br>
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Highly disappointed customer<br>
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<div>From: Mirza Saadat Baig &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 11, 2021 9:16:26 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2198385] - Return - Incorrect order
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Dear Baby shop team,<br>
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Due to lack of response on the below email and the refund approved, we went ahead and re-purchased this item since it was shown again as 'In stock' with the color that we wished.<br>
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However, this got delivered today and once again (for the second time) - the wrong item has been delivered.<br>
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Please initiate the return of this item once again and IF YOU HAVE THE ITEM IN THE RIGHT COLOR (DARK PURPLE), PLEASE ARRANGE TO DELIVER THAT INSTEAD OF REFUNDING.
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This is highly disappointing and we are certain on not to be purchasing online ever ahead from your website nor recommended it to family or friends as well.</div>
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<img id="a2f4d36c-0080-4785-8f90-40e454b7127a" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMjI3NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-Yyug7e1E9BmrxGlpmHTC8cjFwMNQwZNPSFjbxddqck" alt="Image" style="max-width:100%">
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Regards,<br>
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Mirza Saadat Baig <br>
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Mirza Saadat Baig &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 8, 2021 10:12:17 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2198385] - Return - Incorrect order</font>
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Dear Babyshop team,<br>
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Thanks for your response.<br>
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I was expecting to receive the initial ordered items (with the right colour) , instead of refund.<br>
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Please confirm if these can be delivered.<br>
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Regards,<br>
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Mirza Saadat Baig <span id="x_x_ms-outlook-android-cursor"></span><br>
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Regards,<br>
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Mirza Saadat Baig <br>
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 8, 2021 10:07:27 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2198385] - Return - Incorrect order</font>
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<div dir="ltr">Hi Mirza,​</div>
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<div dir="ltr">Thank you for​ contacting us.</div>
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We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you have received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. Please be assured as we have forwarded this issue to our concerned team and they are going
 to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">As we have checked items have been collected under the tracking id RP030621001782 and with 3-4 business days refund will initiate by the team end. </div>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2198385