Subject: New Reply Received - Wrong item (Order ID: 9641029572)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 18:51:09 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Wrong item (Order ID: 9641029572)  Ticket comment <div>Thank you for the reply. I have returned 3 items out of the order. However the item I received wrongly was not part of the AED 87.55 refunded. I am still having the item as the Dubai Mall Splash store mentioned that I have to contact the customer service for items that are wrongly delivered. Kindly advice on the next step. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMjI0MjU0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nPqdMVhmzw1OVVoU1uP9RA76bFjoh0adV_56J35WSnM"><br><br><div dir="ltr">With Regards<div>Weikian</div>
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<div>On 16 Mar 2021, at 1:04 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Weikian,</div>
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<br>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We have checked items have returned and refund amount AED 87.55 has been credited back in your in same payment mode.<br><br>
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<div dir="ltr"><div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2233752