Subject: Ticket Assigned - Delivery info
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 08:08:49 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery info reena here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reena here Bot:  Hi Reena Here ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8240880114 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00695-94049171 Bot:  Please wait while we transfer you to an agent Custome
 r:  ok Agent:  Hi, Thank you for contacting us. My name is Prince. I'm happy to help you? Customer:  Hi prince Customer:  i have an issue with my order Customer:  can u clarify Customer:  heloooooo\ Agent:  Kindly let us know the issue which you're facing? Customer:  when i try to track the order, it says tht 'customer no response" Customer:  however nobody has called me for delivery Agent:  Kindly allow us a moment to check. Customer:  ok Agent:  We sincerely apologize for any inconvenience caused. Kindly confirm us is this is your contact number (+96594049171)? Customer:  yes this is my number to call on Agent:  Please be assured our delivery partner will call you before the delivery. Customer:  the delivery address provided is my office address Customer:  so pls ensure that the delivery is done max by 1:00pm Customer:  Sun - Thu only Agent:  Kindly confirm us is this the address:Koc Hangar AS 03 Street 16, South Ahmadi Kuwait (KW) KW-AH Ahmadi Customer:  yes this is the delivery 
 address Agent:  The delivery time frame is 2-3 business days. Our courier partner will call you before the delivery and we request you to kindly coordinate with him for the same. Customer:  this is behind the Shoun Customer:  ok Customer:  Please make sure they call us Customer:  thankyou Agent:  Is there anything else i can help you with? Customer:  nothing else as of now. Customer:  is there a possiblity tht it will be delivered today? Agent:  We  can't promise for the today delivery but will try our best to deliver it asap. Customer:  ok Customer:  thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reena Here ,what do you need help
  with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8240880114 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 15th Mar                   krishan                   Hi Reena , Thank you for contacting us. My name is krishan.           11:45 AM, 15th Mar                     reena here                    hi           11:45 AM, 15th Mar                     reena here                    Mr. Mrishan are u there?           11:47 AM, 15th Mar                     reena here                    Krishan...           11:47 AM, 15th Mar        
            krishan                   Thank you for your patience.           11:52 AM, 15th Mar                   krishan                   as we can see you want to know the order status           11:52 AM, 15th Mar                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:52 AM, 15th Mar                   krishan                   as we have have checked courier team contact you on 13th but they did not get any response from your end           11:54 AM, 15th Mar                     reena here                    so?           11:56 AM, 15th Mar                     reena here                    yesterday i came on chat and tht person said the courier guys will comtact me           11:57 AM, 15th Mar                     reena here                    but nobody has contacted me           11:57 AM, 15th Mar                     reena here                    even on 13th nobody has contacted me even on
 ce           11:57 AM, 15th Mar                     reena here                    what do u mean by they did not get any response from my side?           11:58 AM, 15th Mar                     reena here                    nobody has called me with regards to my order.... then how can they say that they did not get any response?           11:59 AM, 15th Mar                   krishan                    We sincerely apologize for the inconvenience caused to you.           12:00 PM, 15th Mar                   krishan                   courier team make three attempts to deliver an order           12:01 PM, 15th Mar                   krishan                   soon they will make anther attempt to deliver your order           12:01 PM, 15th Mar                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           12:05 PM, 15th Mar                     reena here                    yes           12:07 PM, 15th Mar                     reena 
 here                    but Mr.Krishan, the delivery team has not attempted to contact me even once           12:07 PM, 15th Mar                   krishan                   please wait for today if you do not get any update please let us know           12:08 PM, 15th Mar                     reena here                    ok           12:08 PM, 15th Mar                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:08 PM, 15th Mar                     reena here                    ok           12:08 PM, 15th Mar                     reena here                    u too mr. krishan           12:08 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2248506