Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 07:29:44 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation shafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shafi Bot:  Hi Shafi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busin
 ess days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096596621384            11:08 AM, 15th Mar                     shafi                    My orders been cancelled by urside today morning and refund notyet received in my bank account           11:09 AM, 15th Mar                     shafi                    order no. 8242108468           11:10 AM, 15th Mar                     shafi                    and order no. 8241846563           11:10 AM,
  15th Mar                     shafi                    hello any body there           11:10 AM, 15th Mar                   krishan                   Hi Shafi, Thank you for contacting us. My name is krishan           11:11 AM, 15th Mar                   krishan                    We sincerely apologize for the inconvenience caused to you.           11:11 AM, 15th Mar                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:11 AM, 15th Mar                   krishan                   as we have checked refund is in process           11:15 AM, 15th Mar                   krishan                   and it will be credit back in same payment mode \           11:17 AM, 15th Mar                     shafi                    and also one more issue not yet solved           11:17 AM, 15th Mar                     shafi                    my ticket no is..2116170           11:18 AM, 15th Mar                  
    shafi                    its been 1 month my money not yet refunded           11:18 AM, 15th Mar                   krishan                    We sincerely apologize for the inconvenience            11:18 AM, 15th Mar                   krishan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:18 AM, 15th Mar                     shafi                    its really making me uncomfertable           11:18 AM, 15th Mar                     shafi                    please do necessay           11:18 AM, 15th Mar                     shafi                    as soon as possible           11:18 AM, 15th Mar                     shafi                    these kind of delays ofrefund make me to think twice before order...           11:19 AM, 15th Mar                   krishan                   in this complain we can see there are three orders           11:20 AM, 15th Mar                     shafi                    yes    
        11:20 AM, 15th Mar                     shafi                    5.7 kd           11:20 AM, 15th Mar                     shafi                    not yet refunded           11:20 AM, 15th Mar                   krishan                   we request to you please allow us some time so we could check the concern properly           11:22 AM, 15th Mar                   krishan                   we will update as soon as possible from our end on same email           11:23 AM, 15th Mar                   krishan                   is there anything else i can assist you with           11:25 AM, 15th Mar                     shafi                    please do necessary as soon as possible           11:27 AM, 15th Mar                   krishan                   we will do our best to solve the issue           11:29 AM, 15th Mar                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 AM, 15th Mar    
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