Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 07:03:47 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Customer:  yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280049019 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:55 AM, 15th Mar                   krishan                   Hi there, welcome back.           10:55 AM, 15th Mar                     hi      
               yes           10:55 AM, 15th Mar                     hi                    what about my order           10:56 AM, 15th Mar                     hi                    did it arrive at store to collect           10:56 AM, 15th Mar                     hi                    i want it today , since 3 days im calling and informing you but no progress at all. TIRED real bad           10:56 AM, 15th Mar                   krishan                   we are escalating this case to our team and we will update you regarding the same           10:56 AM, 15th Mar                     hi                    when           10:57 AM, 15th Mar                     hi                    since 3-4 days you are saying same           10:57 AM, 15th Mar                     hi                    and yesterday one of your agent disconnected my call within between the talk           10:57 AM, 15th Mar                     hi                    ridiculous even after paying for items           10:57 AM
 , 15th Mar                     hi                    pathetic service           10:57 AM, 15th Mar                   krishan                   we are really sorry for inconvenience.           10:57 AM, 15th Mar                     hi                    confirm me at any cost today , what time can i collect my order from store           10:58 AM, 15th Mar                     hi                    TODAY itself CONFIRM me           10:58 AM, 15th Mar                     hi                    you people are wasting time           10:58 AM, 15th Mar                   krishan                   we will do our best to resolve this issue as soon as possible.           10:59 AM, 15th Mar                     hi                    i will call again after few hours and i need a positive response because its URGENT           10:59 AM, 15th Mar                   krishan                   alright..right now we are escalating from our end so issue could solve as soon as possible.\           11:02 AM
 , 15th Mar                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 AM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2248102