Subject: New Reply Received - LM9637753607. Missing Item & Wrong order delivered and
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 10:43:55 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  LM9637753607. Missing Item & Wrong order delivered and  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">Kindly read my previous email again i have mentioned that there is 2 mistakes done by your side.</div>
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<div dir="auto">(1) i have received the wrong product. i have  received NYX Ultimate eyeshadow kit instead of NYX Escape eye shadow kit. I need this also to be refunded or exchange.</div>
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<div dir="auto">(2) wet and wild glitter eye shadow. Which was not delivered to me. </div>
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<div dir="auto">Please do the needful because i have received confirmation of refund just for wet &amp; wild eyeshadow AED 15 but what about NYX Escape eyeshadow kit. </div>
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<div dir="auto">Waiting for your reply. </div>
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<div dir="auto">Regards, </div>
<div dir="auto">Aqsa Israr</div>
<div dir="auto">0558501023 </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 2, 2021, 12:52 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Aqsa,</div>
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<br>Thank you for your patience.<br> <br>We sincerely apologize for the inconvenience caused to you.</div>
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<br>We would like to inform you that refund amount of  AED15.00 has been processed from our end regarding missing item ( wet n wild Glitter Eyeshadow). The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2157742