Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 05:06:17 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">To whom it may concern,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Thank you for your email, but I did resolve the problem a while ago, not need to exchange or return. </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Regards,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Hanlie Le Roux </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 14 Mar 2021 at 06:19, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2108055</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2108055<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Krishan Singh : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Hanlie,​</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges,but you can return the product to us. please let us know if you want to return the item and share the quantity with us  so we could assist you accordingly.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108055