Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 21:41:16 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Returns  Ticket comment <div id="ymail_android_signature">
<span id="yMail_cursorElementTracker_1615671534640" style="color: rgb(109, 0, 246); font-family: Roboto, sans-serif"> i go to burjuman branch to back them and in the first the employee there want to give my voucher and i want to back them at my card, she say we can't because u pay by tabby and i say to her i already back before on tabby from ibnbattuta mall, so she accept to back the money on tabby!! But also the price of items 56 ( sandal) + 6 ( the mask) so it by 62 and i used code by 10% discount so i pay 55.8 and as usual all money back to card , but she didn't make that, she say i will back to card 51.67 and the other 4.73 will give u voucher because this was discount!! And this is first time i hear that and tell her i return many things before with discount also and no one say like that and i want all money to card and i don't want voucher but she insisted and i don't want to make problem so i say to her i wii send </span><span class="yiv0345817094VIiyi" id="yiv0345817094yMail_cursorElementTracker_1615151572956" lang="en" style="overflow-wrap: break-word; color: rgb(109, 0, 246); font-family: Roboto, sans-serif">complaint to support team, thanks. </span><br>
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<img id="ymail_attachmentId2d4c4ab1-fcb0-477c-967f-fd1bb43dae9e" class="inline-image-global inlined-image-cid-2d4c4ab1-fcb0-477c-967f-fd1bb43dae9e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTMzNTc0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O9BaQEmby4OZe79WMOl_5ugZnQwX3agIW2hLCpQJ5FI" style="width:100%;max-width:800px"><br>
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<div style="font-family:Roboto, sans-serif; color:#6D00F6"> </div> <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6874731538"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hoba​,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for getting in touch with us.<br> <br>With reference to order no 9639755537.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you have received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (Shoemart) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</div></div> </div> </blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2191495