Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Mar 2021 09:59:51 +0000

Hi Krishan Singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ashraf gamal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashraf gamal Bot:  Hi Ashraf Gamal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639525077 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526336543            01:42 PM, 12th Mar                   krishan             
       Hi Ashraf, Thank you for contacting us.           01:44 PM, 12th Mar                     ashraf gamal                    Hello           01:44 PM, 12th Mar                     ashraf gamal                    i want the invoice for one of my orders           01:45 PM, 12th Mar                     ashraf gamal                    but i can't find in my account           01:45 PM, 12th Mar                     ashraf gamal                    Order number 9639525077           01:45 PM, 12th Mar                   krishan                   We sincerely apologize for the inconvenience caused to you.           01:45 PM, 12th Mar                     ashraf gamal                    Phone: 0526336543           01:45 PM, 12th Mar                   krishan                   Thank you for sharing the details. Please allow me a moment to check this for you.           01:45 PM, 12th Mar                     ashraf gamal                    ok sure           01:46 PM, 12th Mar                   kr
 ishan                   We would like to inform you currently we are not able to provide the invoice           01:48 PM, 12th Mar                   krishan                   we will have forward the request to our concern team and they will provide the invoice for an order           01:48 PM, 12th Mar                   krishan                   we request to you allow us 24hrs to 48hrs so we could provide the invoice for this order.           01:49 PM, 12th Mar                     ashraf gamal                    Ok           01:50 PM, 12th Mar                     ashraf gamal                    if possible send over my mail           01:50 PM, 12th Mar                     ashraf gamal                    [email-masked]           01:50 PM, 12th Mar                   krishan                   yes, we will share the invoice by an email to you           01:52 PM, 12th Mar                   krishan                   is there anything else i can assist you with           01:54 PM, 1
 2th Mar                   krishan                   Hi, I'm not getting a response from you. Are we still connected?           01:56 PM, 12th Mar                   krishan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:59 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2233479