Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 12:37:32 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Re:   Ticket comment <div>No. The second order was through tabby. So you have deducted my account and I am paying tabby in 30 days. Please give me a refund. </div>
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<div>Thanks <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 6 Mar 2021, at 2:31 pm, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Faridah,​</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9638973467) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9638973558).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br>
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<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2173421