Subject: New Reply Received - Refund of amount
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 11:49:32 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Refund of amount  Ticket comment <div class="ydp6598cf8fyahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 32px">
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        <div style="" dir="ltr"><font style="">Dear Mr.Singh,</font></div>
<div style="" dir="ltr"><font> Sorry for the delayed reply. I am not able to track the refund of the amount as bank statement will be available to me only after 19th of March. I request you to not to consider it as a closed case.</font></div>
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<div dir="ltr" style=""><font>AED 224.00 is charged on your credit card 523926XXXXXX6012 from LANDMARK RETAIL INVEST on 19/02.<br></font></div>
<div dir="ltr" style=""><font>The above given are the details as per your request on screen shot which i have furnished on my previous mail as well.</font></div>
<div dir="ltr" style=""><font>Regards </font></div>
<div dir="ltr" style=""><font>Sruthi</font></div>
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<div>On Monday, 1 March 2021, 03:20:48 pm GMT+4, Max &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2130622</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Krishan Singh : </div>
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<div dir="ltr"><div dir="ltr">Hi Sruthisujith,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share the payment transaction number and the screenshots of amount deduction  and  so that we can assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team<br><br><br><br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2130622