Subject: New Reply Received - Didn't get confirmation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 11:10:27 +0000

Hi Krishan Singh,  The customer has responded to the ticket.  Didn't get confirmation   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
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<div dir="auto" style="text-align: left">Hi is there any update ????</div>
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Best Regards<br>
Sanjay Katwal<br>
Mobile no : +971-50-8999487<br>
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<div>From: Sanjay Katwal &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, February 24, 2021, 2:33 PM<br>
<strong>To:</strong> Centrepoint<br>
<strong>Subject:</strong> Re: [#2125282] - Didn't get confirmation<br>

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<div dir="auto" style="font-size:16px; background-color:rgb(255,255,255)">Hi team .</div>
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<div dir="auto" style="font-size:16px; background-color:rgb(255,255,255)">Please like to know I had made an order thru app all process done even amount paid thru credit card and got confirmation from that amount has been deducted but still an order is in basket
 when I called customer service of shoemart they said I haven't made an order , they asked me to contact my bank I asked them they told that transaction has been made and they provider transactions authorisation code : 199889 . What I need either refund my
 money or deliver goods that I ordered</div>
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Best Regards<br>
Sanjay Katwal<br>
Mobile no : +971-50-8999487<br>
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<strong>From:</strong> Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, February 24, 2021, 2:21 PM<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#2125282] - Didn't get confirmation<br>
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<div dir="ltr">Hi Sanjay​,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused however, we request you to please share a transaction number under which your amount got deducted so that we can assist you accordingly with this.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125282